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Similar to Amazon and most online sites, roxanalanda.com is happy to exchange the gift for another option within 30 days, issue a gift certificate or refund the credit card used for the purchase.
If you return a product for a refund, you are responsible for the cost of returning it to us.
The original freight will be deducted from the value of the item. (If the order is eligible for free shipping)
If you want to exchange the toy, the customer is responsible for shipping the new toy.
To return or exchange your product, follow these simple steps:
If possible, rewrap the gift in its original packaging and attach a packing list.
Refund: Within 2 weeks of receipt and inspection, roxanalanda.com will refund the purchase price paid minus any coupons, shipping and gift wrapping charges (if applicable).
If the item returned is $20 and a 10% discount coupon was used for the transaction, $18 will be refunded.
If the returned item causes the total amount of the original order to be less than the amount of the free shipping offer, the value of our free shipping promotion will be deducted.
The return amount will be deducted from the replenishment fee of 15%.
If the wrong product is shipped to you, we are happy to give you a return shipping label for you to return the item to us.